Client: Capital and Regional
PROJECT: ORGANISATIONAL CHANGE
BUSINESS NEEDS
The Junction Partnership is one of the primary subsidiaries of Capital & Regional. It recognised that it needed to re-think its strategy, provide a catalyst to change its organisation and provide a new focus to service the needs of its retail customer base.
CORPRA'S ROLE
Corpra was requested by the Chief Executive to facilitate this process. A series of Senior Management workshops enabled the organisation to develop a new vision, strategy and change plan.
Awareness of the perspectives of different “customers”, the concept of the “customer’s customer”, and the envisioning of the need for new capabilities were all key to this
OUTPUT
Whilst the majority of the work has been completed, the measurement criteria for success have not yet been evaluated - initial feedback is very positive.
- Management Consultancies Association
- WORKPLACE STRATEGY
- Newbury Racecourse
- NEW CORPORATE STRATEGY
- British Red Cross
- INSOURCING AND CHANGE MANAGEMENT
- Capital and Regional
- ORGANISATIONAL CHANGE
- Magnet Plc
- CHANNEL MANAGMENT STRATEGY
- Association of Accounting Technicians
- CHANGE MANAGEMENT
- BP
- IST FLEXIBLE WORKING
- Department of Environment Transport and Regions
- IMPROVING CUSTOMER SERVICES
